Privacy policy

Privacy and Personal Data Protection Policy

We take the protection of your personal data very seriously.

This Policy describes the methods that we use to collect, store, process and use your personal data.

By providing us with such personal data and/or by using our Services and, as the case may be, our Websites (our Services and our Websites, together, our "Internet Services"), you are consenting that we collect, store, process and use your personal data according to the applicable law and to the terms and conditions of this Policy.

If you do not agree with this Policy, do not provide us with any personal data or provide us only with the personal data that you agree to transmit. In case of disagreement, if you withdraw your consent or if you choose not to provide us with some of the required personal data, we may be totally or partially unable to provide you our Internet Services.

Should you have questions or comments regarding this Policy or suggestions regarding its improvement, please contact us at

This Policy forms an integral part of the Terms of Use, which shall otherwise apply. Unless otherwise stated in this Policy, any capitalized term shall have the meaning ascribed to it in the Terms of Use. In case of discrepancies between the terms of this Policy and the ones of the Terms of Use, the former shall prevail.

What is the legal basis for the processing of your data?

We collect and process personal data that concern you only if (i) you have given consent by validating the Policy or (ii) the processing is necessary for the performance of a contract entered into between you and us (e. g. for providing you the Services).

Which Data do we Collect?

We collect personal data in three ways:

Information that you must provide us with so as to use our Internet Services: In order to use some of our Internet Services, in particular to register, you shall provide us with the following personal data: Festival name, country, username, email and phone number.

Information that we may automatically collect when using our Internet Services: Besides the personal data that you must provide us with or that freely choose to share with us, we may collect and process various information regarding your use of - and your behavior through - our Internet Services, such as your browsing preferences, statistics regarding the pages that are most visited on our Internet Services, technical information concerning your devices, software, computer peripheral, etc.

Furthermore, when you are using, through our Internet Services, third-party services (Google Maps™, YouTube™, Facebook™ or Twitter™ buttons etc.), we draw your attention to the fact that the providers of such services may also collect and process personal data through their services (your localization, your user preferences, etc.). Therefore, before using these services, we recommend that you carefully read the privacy policies of these third parties.

How do we Use the Collected Data?

We use the personal data that you share with us precisely to achieve the purpose for which they were provided to us: To provide you with the information you have requested, to provide you our Internet Services and/or to carry out other obligations arising from any contract entered into between you and us.In addition to this purpose, we reserve our right to use all or part of your personal data for other purposes: To communicate with you, to conduct surveys or to recommend those of our products or services that you may be interested in.

With regards to the information relating to your behavior through our Internet Services that we automatically collect, we use them for the purpose of improving and personalizing such services so as to better meet your expectations.

To Whom are the Collected Data Communicated?

Your personal data are only communicated to third parties (i) if required to achieve the purpose for which they were shared with us, (ii) if you have provided prior consent, (iii) if required by law or by a court order or (iv) upon the sale of our business.

You may be able to share some information on social networks, e.g. by using the Facebook™ or Twitter™ buttons, which may be available through our Internet Services. Please remember that when you publicly share personal data, this information may be seen and used by other people, as well as indexed by search engines.

What Kinds of Cookies we Might Use?

We may use cookies to optimize our Internet Services. Cookies are little files that are stored on your data storage medium and that memorize, through your Internet browser, some configurations and data in order to exchange them with our system. We may in particular use the following cookies:

Strictly necessary cookies: these are cookies that are required for the operation of our Internet Services and for you to be able to complete services you ask for. They include, for example, cookies that enable you to log into secure areas of our Internet Services.

Functional cookies: these cookies record information about choices you make on our Internet Services, such as your user name, language or the region you are in. In this way, we are able to personalize your visit on our Internet Services.

Performance cookies: these “analytical” cookies allow us to collect information about how visitors use our Internet Services, for example to count visitors and to see how visitors move around our Internet Services. They record your visit on our Internet Services, the pages you have visited and the links you have followed. These cookies do not collect information that identifies you. All information is anonymous. This helps us to improve the way our Internet Services works. In order to continuously improve and optimize our Internet Services, we may use in particular the Google Analytics™ tracking technology. Google Analytics™ is a service of Google Inc. ("Google"). Google Analytics™ is a web-analysis service allowing us to better understand your behavior on our Internet Services. It may use a certain type of cookies in order to collect anonymous information and create activity reports regarding usage statistics of our Internet Services without you being personally identified. The information produced by such cookies may be sent to - and stored on - Google's servers in the United States of America and thus subject to foreign legislation. If you do not agree with Google Analytics ™ collecting personal data regarding your visits, you can install an add-on module for your web browser, which allows you to deactivate Google Analytics™.

Social media cookies: these cookies allow you to share content with social media platforms (e.g. Facebook™ or Twitter™ buttons). This method may authorize the concerned social media to monitor your navigation on our Internet Services by the mere fact that your account is activated on your device (open session) during the navigation. We have no control over these cookies as they are set by third-party providers.

Advertisement cookies: these cookies allow us to deliver tailor-made advertisements to you on third-party websites based on your interests in our products and services manifested during your utilization of our Internet Services. These cookies do not collect information that identifies you. All information is anonymous. We may engage on our Internet Services in interest-based advertising, including retargeting or remarketing technology provided by third parties, such as Google™ or Facebook™. Based on that, we are able to approach you with personalized advertisements. For this purpose, cookies are stored on your computer. During your utilization of our Internet Services, neither the third-party providers nor us collect any personalized data, only anonymized data. Thanks to such data we can, for example, approach you with advertisements on third-party websites which is personalized according to your interests in our products or services, e.g. after you have visited our Internet Services and showed interest in a particular series of products or services, this technology may later show you more information in form of advertisements while surfing on another website. The only goal of engaging this technology is to best adapt the available information to your interests and to make your online experience as informative as possible.

Flash cookies from Adobe Flash Player™: Adobe Flash Player™ is a piece of software allowing quick development of dynamic content using "Flash" language. Flash (and application of the same type) memorizes the settings, the preferences and the utilization of these contents thanks to a technology, which is similar to cookies. However, Adobe Flash Player™ manages this information and your choices through an interface that is different from the one provided by your web browser. As your device could visualize content developed in Flash language, we invite you to access your Flash cookies management tools, directly through the following website:

By using our Internet Services, you accept that data be collected and processed via cookies in accordance with this Policy and with the privacy policies of third-party providers (that we invite you to read carefully).

How can you Control the Cookies that we Use?

Upon your first visit on our Internet Services, you expressed your choice regarding the use of cookies on your computer. At any time, you may deactivate them as follows.

Most browsers accept cookies automatically but allow you to disable them. The help menu on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete cookies you have previously accepted if you wish to. Further information is available on the following websites:

Microsoft Internet Explorer™:

Mozilla Firefox™:


Google Chrome™:

We recommend that you leave cookies "turned on" so that we can offer you a better experience on our Internet Services. If you set your browser to block all cookies (including strictly necessary cookies), you may not be able to access parts of our Internet Services.

Most cookies can also be deactivated through third-party tools, such as the ones proposed by the website Youronlinechoice, by the Network Advertising Initiative or by the company Ghostery. Further, most of third-party providers offer modules or proceedings allowing you to deactivate the cookies they use. We offer no guarantee regarding these tools, developed by third parties.

Your Rights

In line with the applicable law, you have the right to access to, to object to, to modify or to delete the data that concern you. You may also, under some circumstances, refuse (opting-out) or request restrictions on the processing of your personal data. In the latter case, your data will be retained but will no longer be processed without your consent, except for reasons specifically provided by law. You also have the right to receive a copy of your personal data in a structured, commonly used and machine-readable format. Finally, you may at any time withdraw your consent regarding the processing of your data for the purpose above-mentioned.

To this end, you may simply connect to your account and make the necessary modifications in your profile or, if the option is not available, contact us. Unless we are not able to identify the data that concerns you, the request is clearly unfounded or excessive, in particular because of its repetitive nature, or we may not oppose you another lawful legitimate reason, we will respond to your request as soon as possible and at no cost.

If need be, please send any request by email, with sufficient information for us to unequivocally identify you, to:

Finally, you may lodge a complaint at any time to the federal official responsible for data protection and transparency.

Security and Retention of Personal Data

Your personal data are protected against unauthorized processing with the help of appropriate technical and organizational measures. Unless otherwise stated in this Policy, they are stored in - and may be transferred to - Switzerland whose legislation is deemed as offering an adequate level of protection by the European Union.

Your personal data will be retained for a period of a year if you account is inactive for a period of 6 months.

Fraudulent Use of our Internet Services

In case of fraudulent use of our Internet Services and, in particular, upon suspicion of punishable acts, the data may be analysed for purposes of clarification and, upon duly justified request, according to us, transmitted to the competent official authorities or to the third person affected by the fraud.

Policy updated on 17.10.2018.

All rights on this Policy belong to its author. Any reproduction, without prior license, is strictly forbidden.